Hi, I'm Susan Masten.
I am a User Experience Researcher with a deep passion for understanding people and how they interact with the world around them.
Some of the work I'm most proud of.
MaaSNet is a custom intranet platform used to facilitate collaboration and knowledge-sharing across MaaS programs.
I was the Lead User Researcher for the 6 week project.
Improve the usability of the site and increase user participation on the site.
Museum Exhibit Flow
My team and I needed to solve a traffic flow problem in one of our exhibits. Users were entering through the exhibit exit, rather than the exhibit entrance.
I was one of three researchers conducting the 3 week study.
Solve a user experience problem with the layout of the exhibit.