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Resume

Experience

2024-Present

Senior UX Researcher

BRG

Washington, DC

As BRG's first UX Researcher, I established the company's UX research practice and helped embed customer understanding into product development. As the sole researcher supporting six products- and leading product analytics across seven- I built the processes, partnerships, and capabilities that enabled teams to make more informed decisions and scale customer understanding across the organization.

 

  • Established BRG's first UX Research function, creating the research processes, repository, and operating model that integrated customer insights into product development.

  • Helped transform the organization's product culture from rarely engaging customers to actively seeking user feedback as an ongoing part of decision-making.

  • Led foundational research that shaped product strategy and informed the roadmap for a new healthcare product.

  • Expanded product analytics from approximately 20 tracked events across three products to more than 100 events across seven products, providing the teams with significantly greater visibility into customer behavior.

  • Built trusted partnerships across Product, Design, Engineering, Customer Success, and other teams, strengthening collaboration around customer insights.

  • Introduced continuous discovery practices and piloted AI-enabled research workflows to improve research efficiency and establish scalable ways of learning from customers.

2022-2024

UX Researcher

Ancestry

San Francisco, CA

Partnered with Product, Design, and Engineering across six product teams to bring customer insights into product strategy and experience decisions. Led UX research for the Ancestry mobile app, helping teams identify growth opportunities, improve key experiences, and make evidence-based decisions.

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  • Led mixed methods research to identify growth opportunities, user pain points, and product gaps, contributing to a 283% increase in mobile app page views.

  • Spearheaded foundational research to redesign the mobile onboarding experience for new DNA users, generating actionable insights that informed a new onboarding flow.

  • Partnered with researchers, UX designers, and product managers to prioritize research initiatives and develop quarterly research roadmaps supporting six product teams.

  • Synthesized qualitative and quantitative data into recommendations that influenced product strategy and contributed to expanding the product offering into new user segments.

2022

UX Researcher

Anywhere Real Estate Inc.

Madison, NJ

Served as the primary researcher for six product teams across seven internal digital tools and platforms, partnering with cross-functional teams to uncover user needs and establish research practices that informed future product development.

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  • Conducted mixed-methods research that identified user needs, pain points, and workflow improvements, guiding UX design and future product iterations.

  • Partnered with stakeholders to prioritize user problems, evaluate design concepts, and shape product roadmaps.

  • Established and maintained a centralized research repository in Dovetail, enabling teams to build on previous research.

  • Led foundational research for a new internal tool, uncovering user workflows and needs that informed product requirements and early design concepts.

2021-2022

UX Researcher- Freelance

Chenega Applied Solutions

Alexandria, VA

Conducted end-to-end UX research for a digital collaboration platform, applying mixed-methods research to uncover user needs, identify adoption barriers, and deliver actionable recommendations.

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  • Designed and conducted a heuristic evaluation that identified four key opportunities to improve usability.

  • Planned and executed mixed-methods research combining interviews and surveys to understand user behaviors and adoption barriers.

  • Synthesized findings into clear recommendations that informed product improvements.

  • Managed the full research lifecycle independently- from study design through presentation of findings.

2015-2020

Experience Curator 

Museum of the Bible

Washington, DC

Served as the institution's subject-matter expert for biblical archaeology and antiquities, partnering across departments to research, interpret, and communicate complex historical narratives through exhibitions, collections, and public programs.

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  • Led an observational visitor study that identified opportunities to improve exhibit flow and the overall visitor experience.

  • Collaborated with an international team to design a new exhibit using 3D prototyping, reducing project timelines by thee months.

  • Conducted usability testing of a collections management system, identifying improvements to better support museum staff and researchers.

  • Researched and communicated complex historical topics through three museum exhibitions and more than ten public presentations and educational programs.

Education

MA Anthropology

The George Washington University

Washington, DC

BA Archaeology

Wheaton College

Wheaton, IL

Professional skillset

Qualitative Research Methods

Mixed Methods Research

Quantitative Research Methods

Contextual Inquiry

User Interviews

Concept Testing

Survey Design

Usability Testing

Communication

Card Sorting

Tools

Dovetail

UserZoom

Maze

Figma

Qualtrics

Ethnio

Mixpanel

Notion

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